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FREE SHIPPING ON ALL ORDERS ABOVE £50

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Shipping Policy

Last Update: 30th September 2020

IMPORTANT INFORMATION: Due to the unprecedented and extraordinary circumstances we are living in, it is possible that deliveries might experience delays. Please note this is beyond our control and we kindly ask you to be patient and appreciate the work of those who risk their lives delivering parcels everyday during this difficult time.

The following terms and conditions along with Clause 2 of our Terms of Sales constitute our shipping policy.

DOMESTIC SHIPPING TO THE UK

At the moment we offer different 1st Class and 2nd Class delivery options. 1st Class will usually be delivered next working day, although this can depend on the time the order is dispatched. 2nd Class will typically take 2-3 working days from despatch and it would be free of charge for orders valued £50 or above.

Unfortunately, we cannot offer tracked delivery at the moment and we apologise for the inconvenience.

Delivery Type Cost
1st Class (Next Working Day) up to 1kg £3.58
1st Class (Next Working Day) up to 2kg £5.47
1st Class Tracked (Next Working Day) up to 1kg £5.46
1st Class Tracked (Next Working Day) up to 2kg £7.8
2nd Class (2-3 Working Days) £2.95
2nd Class Tracked (2-3 Working Days) £4.74
2nd Class (2-3 Working Days) £50 or above FREE

INTERNATIONAL SHIPPING TO EUROPE

We now offer delivery to European countries. Under normal circumstances deliveries to European countries will take between 4 to 6 working days from despatch. Delivery cost is calculated based on the weight of your order. The following tables show the delivery rates:

EU Countries

Weight in Kg (up to) Standard Delivery Tracked Delivery
0 – 0.200 £5.1 £9.65
0.201 – 0.500 £7 £11.3
0.501 – 1.000 £9.28 £13.18
1.001 – 1.500 £11.14 £14.29
1.501 – 2.000 £12.27 £14.77

Non EU countries

Unfortunately, we cannot offer tracked delivery at the moment and we apologise for the inconvenience.

Weight in Kg (up to) Standard Delivery Tracked Delivery
0 – 0.200 £5.1 £9.65
0.201 – 0.500 £7 £11.3
0.501 – 1.000 £9.28 £13.18
1.001 – 1.500 £11.14 £14.29
1.501 – 2.000 £12.27 £14.77
Please note we currently do not offer delivery for large orders weighting more than 2 kgs.

INTERNATIONAL SHIPPING OUTSIDE EUROPE

At the moment we offer international standard and tracked shipping outside Europe to Canada and the United States for orders up to 2kg. These deliveries will usually take 6-7 working days from despatch and the delivery fee will depend on the weight of the order. The following tables show the applicable fees:

International Standard & Tracked

Unfortunately, we cannot offer tracked delivery at the moment and we apologise for the inconvenience.

Weight in Kg (up to) Standard Delivery Tracked Delivery
0 – 0.200 £9.54 £12.04
0.201 – 0.500 £14.88 £16.38
0.501 – 1.000 £20.88 £22.38
1.001 – 1.500 £26.68 £28.18
1.501 – 2.000 £29.41 £30.91
Please note we currently do not offer delivery for large orders weighting more than 2 kgs.

ORDER PROCESSING

You will receive a confirmation email once your order has shipped. From this point you will not be able to make any change to your order or delivery address.

Orders are processed daily from Monday to Friday and no orders are processed or despatched during weekends or holidays. We always aim to despatch orders within 24 hours, and maximum within 48 hours. However, please note we might experience delays depending on the volume of sales. In this case, we ask you kindly to allow a few more days for despatch and delivery.

Please make sure the delivery address is correct. It is the customer’s responsibility to check all delivery address details are correct before completing the purchase. We might contact you to confirm your address if we consider the address might be wrong or incomplete. Orders that go missing or are delivered to an incorrect address cannot be retrieved or replaced by us, if the delivery details were incorrect.

If your item is returned to us undelivered for any reason, you will need to pay the full postage cost to have your order resent to you.

RETURNS

Please find more information about our returns policy in the Clause 3 here.

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